Terms of Service

Onboarding

Minimum of three month commitment for all new clients
- Previous or returning clients subject to arrangements at the coach’s discretion
Once payment is made and intake form filled
- New Training clients will be invited to the Train Heroic Platform.
  - Programming will be delivered within 72 hours via the app once the invite is accepted.
- New Nutrition clients will received an email within one business date with estimate start date.
  - Any delay or desired future start date will be reflected in days credited before the next billing cycle.

Communication

All training relevant communication and documentation is desired via the app in either the messenger or individual workout comments.
All nutrition relevant communication and documentation is desired in notes on the google sheet for check in and via email.

Messages/emails will be replied to within 24 hours during normal business hours on normal business days.
- Business days: Monday through Friday
- Any communication on the weekend (Saturday & Sunday) is at the coach’s discretion
Messaging requiring 1-2 hour response time, such as an athlete in contest prep or competing, can arrange for availability
Please refrain from using social media as primary communication of training or nutrition relevant information unless there is a stated reason from the coach.
Video reviews of lifts attached to workouts will be reviewed prior to the next week’s similar workout update.
- Unless otherwise stated please submit 1-2 videos per lift and any relevant accessories as instructed by your coach.
Videos should be attached to the given day’s workout. Please refrain from sending videos through in app messenger when possible.

Updates and Check Ins

Updates to training are to be delivered weekly based on your individual check in day as predetermined with your coach.
- Example: If your check in day is Monday that means all updates should be completed by Sunday at midnight so they can be worked on Monday to be delivered by end of day Monday.
All nutrition updates will be delivered by end of day Saturday.
An athlete’s training check in is completed when:
- Have all workouts, comments, and videos submitted from prior week’s programming
- Allow for 24 hours for update of program once all above is submitted from your assigned check in day
- If the check in is not complete on time it is at the coach’s discretion to repeat the prior week or program the next week under the assumption the prior week was completed exactly as described.
An athlete’s nutrition check in is completed when:
- All metrics and comment are completely filled and photo’s attached by midnight Friday (end of week).
- Allow until Saturday at midnight for the next week’s adjustments to begin Sunday.
- If the check in is not complete on time it is at the coach’s discretion to repeat the prior week.
- Midweek adjustments are not available for missed nutrition check ins unless prior arrangements are agreed to from coach.

Privacy and Sharing Content

All information shared with your coach via the app, text, email or in person communication will be confidential unless otherwise given permission.
All content with either the company First Called Strength or the coach tagged will be viewed as public content and might be subject to use in advertisement or social media.

Subscriptions, Cancellation and Payments

Coaching is a subscription service.
Clients that reverse a spot on the roster with a deferred start date will have the next subscription payment adjusted to reflect time coached.
All clients must give 7 days notice of cancellation and prior to the upcoming week’s programming to be subject to cancellation.
Once a payment is processed there are no refunds.
No refunds will be given for training or nutrition programming that is already done or published.
It is the client’s responsibility to notify the coach of cancellation via email.
Payment failure will be given no more than two attempts through Squarespace billing at which time the client will have to resubscribe at current rate (no discounts given) and subject to $50 late fee at coach’s discretion.
- It is the responsibility of the client to keep up to date billing information at all times.

Competition Day Coaching

60 day notice is required for either in-person or virtual coaching options.
- It is at the coach’s discretion to attend any event with less than 60 day notice.
If you would like your coach to travel to your competition, all travel expenses are to be the responsibility of the athlete.
- This includes, but might not be limited to, transportation, accommodations, and entry to the venue.
- An additional fee will be decided between you and your coach to compensate for meals and time.
If you would like your coach to be available for virtual coaching on meet day, including video review, feedback and planning, there will be a cost of $100.00 payable prior to the day of the meet.

Holidays and Vacation

Once per quarter the coach is permitted a week vacation
- Programs/updates will be sent in advance
- All athlete’s in contest prep or competing will have necessary arrangements made at the discretion of the coach. Communication will be limited to the most urgent messages only with no 24 hour guarantee.
Major holidays including Easter, Independence Day, Labor Day, Thanksgiving, Christmas Eve/Day, and New Year’s Eve/Day will have all communication deferred to the next business day

Privacy and Sharing Content

All information shared with your coach via text, email or in person communication will be confidential unless otherwise given permission.
All content with either the company First Called Strength or the coach tagged will be viewed as public content and might be subject to use in advertisement or social media.

Subscriptions, Cancellation and Payments

All package training deals will be required to be set up on subscription basis.
Single sessions are the only sessions available to be paid for individually.
- Package session clients have priority scheduling.
There is no refund for already completed personal training sessions.
Payment is due prior to the session or subscription time frame.
There must be at least 24 hour notice for rescheduling or cancellation of a session.
- Sessions canceled are not available for refund.
- Sessions must be rescheduled in the same payment period.
  - In the event of limited availability it is at the coach’s discretion to roll over used sessions into the next payment period.

Holidays and Vacation

Once per quarter the coach is permitted a week vacation
- Sessions left uncompleted during vacation will be either rolled over or the next payment period delayed to reflect.
  - At coach’s discretion
Major holidays including Easter, Independence Day, Labor Day, Thanksgiving, Christmas Eve/Day, and New Year’s Eve/Day will have all communication deferred to the next business day.
- It is at the coach’s discretion to provide sessions on these days.